Terms of use

Publication director: Mr. Montagut

DATA PROTECTION AND PRIVACY
Any user who has submitted information that directly or indirectly identifies them has the right to access and rectify it in accordance with Law No. 78-17 of 6/01/78 (Data Protection and Privacy) by contacting the site administrator.

Hyperlinks
External sites AZUR LOFT & DESIGN (AL&D)  having a hyperlink to this site are not under the control of AZUR LOFT & DESIGN (AL&D) , which consequently declines all responsibility for their content. The user is solely responsible for their use.

RESPONSIBILITY

By accessing this site, you are informed that using the Internet requires compliance with a set of laws, particularly those relating to copyright and the French Data Protection Act.AZUR LOFT & DESIGN (AL&D) may not be held liable for errors or omissions; the publisher also reserves the right to modify and update the site's data at any time.

COPYRIGHT

Pursuant to the French Intellectual Property Code, the reproduction for any use other than private use, sale, distribution, publication, adaptation, or communication, in whole or in part, of the data (presentation, site layout, photos, texts, and illustrations protected by copyright) is strictly subject to the prior written authorization of the rights holders cited above.

DATA PROTECTION AND PRIVACY

Any user who has submitted information that directly or indirectly identifies them has the right to access and rectify it in accordance with Law No. 78-17 of 6/01/78 (Data Protection and Privacy) by contacting the site administrator.

PERSONAL DATA PROTECTION

Identity of the data controller

The Site is published by the operating company whose contact details are provided above.
Access to the website and use of its content are subject to the terms of use described below.

Nature of personal data

«Personal data» means any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as an individual, for example when visiting a website, requesting information, booking a room or other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company’s website.

Whether the requested information is mandatory or optional is indicated to you during collection by an asterisk «*». The requested information marked with an asterisk is mandatory because it is essential for processing your various requests. The other information is intended to help us get to know you better and improve the services offered to you. It is therefore optional.

The operating company collects and processes, in particular, your last name, first name, email address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.

When is your personal data collected?

• You browse the website (IP address and Cookies) and view products or services;
• You submit your observations/comments to the operating company in certain sections, via questionnaires or contact forms, or on the operating company’s official social media page;
• You send the operating company an email;
• You subscribe to the newsletter mailing list;
• You share a page or an offer by sending an email or via a social network;
• You respond to a satisfaction survey;
• You request a quote.

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: customers’ names, addresses, telephone numbers, job titles, company names, and credit card details. We may also record other information such as your preferences regarding the room, meals, drinks, and other services, as well as your stay history at our establishment.

Purpose of data collection by the operating company

Through the website, the operating company collects data concerning you that is strictly necessary for the following purposes:

1. In order to manage your requests for information and reservations, as well as any loyalty program;
2. To improve and personalize the operating company’s services in order to facilitate your browsing on the website;
3. To manage and monitor the entire customer relationship;
4. To manage subscriptions to the operating company’s news and promotional offers (newsletter);
5. To manage all your access requests in accordance with applicable legislation;
6. To manage unpaid debts and disputes;
7. To manage job applications relating to job offers from the operating company that have caught your attention, or any unsolicited application;
8. Measuring quality and satisfaction.

In the absence of a response to the mandatory information, your request cannot be processed.

The operating company’s commitments regarding the protection of personal data

Transparency and purpose:

No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be provided to the operating company as part of the collection carried out on the website will be indicated to you beforehand by the presence of the «*» asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.

Proportionality and relevance:

The operating company collects and processes only the personal data necessary for the proper processing of your request or for the personalization of the services offered to you.

Data retention period:

The operating company retains your personal data only for the period necessary to process it in accordance with applicable law.

Security and confidentiality:

The operating company undertakes to take the necessary measures to ensure the confidentiality of the data and not to disclose it to unauthorized third parties.

We may be required to transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with local regulations.

Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), browser type used, internet service provider, referring and exit pages, operating system, date, time, and Clickstream data.

Cookies do not record the information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you personally and cannot, by themselves, be sufficient to reveal your identity.

Respect for your rights:

You are informed of your rights to inquire, access, rectify and object on legitimate grounds, as well as your right to object to commercial solicitation in accordance with the provisions of Law No. 78-17 of January 6, 1978.

Rights of access, rectification and objection:

In accordance with Law No. 78-17 of January 6, 1978, relating to Information Technology, Files and Freedoms, you have, upon simple written request, the right to access and rectify information concerning you.
You may also, on legitimate grounds, object to the processing of data concerning you.

To exercise any of these rights and obtain communication of the information concerning you, simply contact the operating company, whose contact details are available at the beginning of this Legal Notice.

Review management policy

Commitment to transparency

We attach paramount importance to the authenticity and transparency of the reviews published on our website. We comply with the legal obligations regarding the publication of online reviews, in accordance with the Consumer Code (Article L. 111-7-2, Decree No. 2017-1436 of September 29, 2017).

The reviews displayed on our website are mainly retrieved from Google, but may also come from other sources. We conduct a subsequent review to ensure their authenticity, but some fraudulent reviews may nevertheless escape our notice.

Collection and verification of reviews

• The reviews displayed generally come from Google, although other sources may be used.
• We verify reviews to ensure that they comply with our publication rules.
• If a fraudulent review is detected, we remove it. However, some inauthentic reviews may escape our checks despite our vigilance.

Display and ranking of reviews

• Only the latest reviews are displayed on our website. This means that some reviews, whether positive or negative, may no longer be visible after a certain amount of time.
• Each review mentions the publication date as well as, when available, the date of the customer experience.
• No compensation or consideration is offered in exchange for a review.
• Customer reviews published on our website are subject to an internal moderation procedure designed to ensure their authenticity and compliance with applicable laws. The reviews presented on this website are selected according to criteria defined internally. Published reviews do not necessarily reflect all customer feedback.  In accordance with Decree No. 2017-1436 of September 29, 2017, and Article L.111-7-2 of the French Consumer Code, we inform our users that reviews may be selected before publication. This selection is based on objective criteria such as verification of the consumer experience, relevance of the content, and compliance with rules of courtesy. Reviews containing insulting or discriminatory remarks, or remarks that infringe upon third parties, are systematically excluded. Users may contact us to request the modification or deletion of their review, subject to appropriate justification.

Publication and moderation criteria

Reviews are published according to the following criteria:

• The review must come from a verifiable source and relate to an actual experience with our company.
• The review must comply with the rules of courtesy and must not contain defamatory remarks.
• A review may be removed if it is reported as fraudulent, contains inaccurate information, or uses inappropriate language.

Right of reply

Companies and professionals may exercise their right of reply to provide clarification or an explanation regarding a published review.

COOKIES

When visiting the website, certain information relating to your device’s browsing may be stored in files called «Cookies» installed on your device, subject to the choices you have made regarding cookies, which you may change at any time.

A cookie is a small text file stored in a dedicated area of your device’s hard drive when you access an online service using your browser. It enables its issuer to identify the device on which it is stored for the duration of the cookie’s validity or storage.

The cookies issued by the operating company are used for the purposes described below, for the duration of the relevant cookie’s validity, subject to your choices resulting from the settings of the browser software used during your visit to the website, which you may change at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages

Only the sender of a cookie can read or modify the information contained therein.

Different types of cookies are used on the website, and they serve different purposes. Some are necessary for your use of the website.

Analytics cookies

These are the cookies that allow the operating company to:

• generate statistics and various elements making up the website (sections and content visited, browsing paths) in order to improve the browsing experience offered;
• count the total number of advertisements it displays in its advertising spaces, identify these advertisements, their number of displays, the number of clicks, and browsing information.

Example of analytics cookies

• _ga     Analytics: recording of browsing data
• __utm Analytics: recording of browsing data
• _gac   Campaign: recording of browsing data from advertising campaigns

Cookies and social network plug-ins (social buttons)

The operating company may include on the website tools for sharing content with other people or for informing those other people that you have viewed or expressing your opinion about content on our website. This is particularly the case with «Share» and «Like» buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process used by social networks to collect information.

• Facebook Connect: logging in using your Facebook account
• Facebook Social Graph: sharing the page on Facebook
• Pinterest: sharing the page on Pinterest
• LinkedIn: sharing the page on LinkedIn
• Instagram: sharing the page on Instagram

Cookies and machine identifiers for securing transactions

We inform you that when you place your order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your device, in particular the information (technical security attributes) necessary to recognize the equipment (computer, tablet or mobile phone) in order to identify your device for the purpose of securing transactions in your interest.

Advertising cookies

The advertising content (graphics, animations, videos, etc.) distributed in the advertising spaces of the operating company may contain cookies issued by third parties which may, during the cookies’ validity period, make it possible to count clicks, but also to offer you the advertisements best suited to your browsing behavior, interests, and preferences.

Refusing advertising cookies has no impact on the use of the site and will not result in advertising being stopped on the site or on the internet. It will only have the effect of displaying advertising that does not take your interests or preferences into account.

These cookies mainly depend on advertising networks. We cannot list them exhaustively:

• AdWords: purchase of sponsored keywords displayed on Google
• Facebook Custom Audience
• targeted advertising: recording of browsing history

Advertising targeting

The site may contain cookies issued by third parties (agencies and advertising tools) and allow them, during the validity period of this cookie, to collect browsing data relating to devices connecting to our sites, but also to offer you advertising content that may correspond to your previous browsing on the site.

Under no circumstances does the collection of this data allow these providers to identify you personally. Your last name, first name, username, postal address, email address, and password are in no way communicated to third parties without your prior and explicit consent.

Your cookie choices

You are offered several options for managing cookies. Any settings you may choose to make may modify your browsing experience and your access to certain services requiring the use of cookies.

The choices offered by your browsing software

You can customize your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, conversely, refused.

Refusing cookies

If you refuse to store cookies, certain features, such as identification / login to your personal area and customizing your browsing experience (for example, choosing your preferred language), will no longer be available.

The operating company accepts no liability for consequences related to the degraded operation of its services and features due to refusing the cookie.

How can you exercise your choices, depending on the browser you use?

For managing cookies and your choices, each browser's configuration is different. It is described in your browser's help menu, which will tell you how to change your cookie preferences.

For Internet Explorer™:

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click the Tools button, then click Internet Options. Under the General tab, under Browsing history, click Settings. Click the View Files button. Click the Name column heading to sort all files alphabetically, then browse the list until you see files beginning with the prefix «Cookie» (all cookies have this prefix and usually include the name of the website that created the cookie). Select the cookie or cookies containing the name of the operating company and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.

For Safari™:

https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, choose the Edit > Preferences menu. Click Security. Click Show Cookies. Select the cookies that contain the name of the operating company and click Clear or Clear All. After deleting the cookies, click Done.

For Chrome™:

https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click More. Place your cursor over More tools, then click Clear browsing data. In the “Clear browsing data” window, check the boxes Cookies and other site or plug-in data and Cached images and files. Use the menu at the top to select the amount of data you want to delete. Select From the beginning to delete everything. Click Clear browsing data.

For Firefox™:

https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the browser’s «Tools» tab, then select the «Options» menu. In the window that appears, choose «Privacy» and click «remove specific cookies.» Locate the files that contain the name of the operating company. Select them and delete them.

For more information about cookies

The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the Consumer Mediator

In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to refer the matter free of charge to the Tourism and Travel Mediator, whose contact details are currently as follows:
Tourism and Travel Mediator,
MTV Tourism and Travel Mediation
P.O. Box 80 303
75823 Paris Cedex 17

Website design
Hotel website creation
Professional website creation
128, rue de la boétie
75008 PARIS

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Web Host:
Infomaniak Network SA
25 Rue Eugène Marziano
1227 Les Acacias (GE)
Commercial Register of the Canton of Geneva
CH-660.0.059.996-1
UID number
CHE-103.167.648
VAT number
CHE-103.167.648